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yoselin_2675
Participant
April 19, 2025
Answered

Me estafaron

  • April 19, 2025
  • 6 replies
  • 365 views

Hace 3 meses que me están cobrando una suscripción con cargos a mi tarjeta de crédito el mes pasado cancele mis tarjetas porque contactar con ustedes es imposible, necesito el reembolso de mi dinero en estos 3 meses. Necesito una solución URGENTE O LOS DENUNCIARE A SERNAC

    This topic has been closed for replies.

    6 replies

    Var2011
    Var2011
    Participant
    May 6, 2026

    Hola, cancelé mi suscripción en marzo, ADOBE ACEPTÓ la cancelación de mi cuenta y luego me empezó a cobrar en abril nuevamente! ahora tengo que pagar el año completo o me cobrarán por cancelar una cuenta que jamás volví a activar. Ayuda, donde puedo hacer el reclamo y que me devuelvan los dos meses que se hizo el cobro a mi tarjeta sin mi consentimiento.

    gupta shivangi
    gupta shivangi
    Legend
    April 21, 2025

    Hi @yoselin_2675,

    Thank you for raising this. I checked this account however I could not find any active subscription or any transactions made from Adobe to this email address. 
    Are you raising this query for a different email address?

    If yes, please start a thread by signing in using the correct email address.

    We are here to help.
    ^Shivangi

    Y
    yoselin_2675Author
    Participant
    April 23, 2025
    Hola buenos días, no tengo idea cual será la cuenta porque me me hicieron
    el cobro a mi tarjeta de crédito, y yo bloquee mi tarjeta para que no me
    cobraran otra vez, porque ya se había hecho un cobro el cual no me di
    cuenta y al ver el pago reclame y la solución fue que bloquera mi tarjeta,
    lo hice pero me volvieron a cobrar, y ahora de nuevo. Necesito saber que
    puedo hacer son 3 meses que me cobraron algo que no contrate.
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    April 23, 2025

    If you suspect that your card was hacked, report it to your bank and get a new card.

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    April 19, 2025

    See here:

    https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000317605575

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 19, 2025

    https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html
    -or contact your credit card company or bank if you think your account was stolen

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 19, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 19, 2025

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