Me han estado queriendo cobrar 399 mxn por un plan premium, sabiendo que ya cancele con anterioridad y pague la cuota de cancelación

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Me han estado queriendo cobrar 399 mxn por un plan premium, sabiendo que ya cancele con anterioridad y pague la cuota de cancelación correspondiente, hable con uno de sus asistentes y sigue llegandone la factura de intento de cobro, exigo que se borre todos mis datos y tarjetas anexas a adobe

AkanshaAshraCorrect answer

Community Manager

Hi @natural_connoisseur5054

We’re checking the details and will share the appropriate guidance once we have more clarity.

Regards

N

natural_connoisseur5054Author

Participating Frequently

No tengo ninguna otra cuenta asociada a mi tarjeta, hoy nuevamente me volvieron a intentar cobrar 399 mnx

Solicito que me elimien de sus datos ya

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AkanshaAshra

Community Manager

Hi @natural_connoisseur5054

Thanks for reaching out. As you don’t have an active subscription at the moment, you can go ahead and remove your payment details from your Adobe account.

You can follow the steps here: Remove a payment method from your Adobe account

Hope this helps! Please feel free to reach out if you have any other questions.

^Akansha

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N

natural_connoisseur5054Author

Participating Frequently

Me dice que no tengo permiso para hacerlo

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ShivangiGupta

Community Manager

Hi @natural_connoisseur5054,

The Acrobat Pro trial subscription you started has already been canceled, and there was no charge for that subscription. You can also review the transaction history on your payment card to verify this.

If you do see a charge on your statement, please share the details with us, and we'll be happy to help you look into it further.

Thanks for reaching out, and we hope this clears things up.

^Shivangi

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^Shivangi