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wonderful_speaker5FF1
Participant
July 9, 2020
Question

me han estado robado de este sitio mensualmente

  • July 9, 2020
  • 2 replies
  • 172 views

llevo meses que quisiera que se dejaran cobrar de este sitio y no he podido.nunca he adquirido algo y no se como hacer para que dejen de cobrarme algo que no he adquirido

    This topic has been closed for replies.

    2 replies

    Just Shoot Me
    Just Shoot Me
    Legend
    July 10, 2020

    Translation of your post.

    Quote:

     

    I've never acquired anything and I don't know how to get them to stop charging me for something I haven't acquired.

     

    End Quote:

     

    If you never signed up for any Adobe subscription plan using the email address you just used to post to this forum, OR with  ANY email address Ever, then YOU Need to Contact your Bank and or Credit Card company and displute the charges and get a New CC number.

    Some one someplace has stolen your CC number and has used it to purchase an Adobe subscription.

     

    Contacting Adobe in any way won't help you. You need to Contact your BANK or CREDIT CARD Company.

    W
    wonderful_speaker5FF1Author
    Participant
    July 10, 2020

    Lo he hecho 4 veces me cambiaron de tarjeta y por mas escondida que esté esa tarjeta y no viva con nadie y no la ingrese a ningún sitio ni la use , siempre me sale el cobro de los $9.99 cada 7 de julio

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    July 10, 2020

    If you are still getting charged on your brand-new card that has DIFFERENT numbers from the previous one, then someone else has access to your bank or credit card information and is updating Adobe with the new card numbers.

     

    Have you also updated all your bank passwords? Are you using 2-factor authentication? Are you using a mobile device to access your bank? If so, you might have malware on the device (tablet or mobile phone) that is sending your information to a hacker. You also want to be certain that you are not using ANY open wi-fi networks. They are not secure and any data you send over them can be intercepted and used by criminals.

     

    In any case, this is not a problem that Adobe can help you with. You have to talk to the card issuer and you also need to make certain that all devices with banking or credit card information on them are clean of malware. 

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 9, 2020

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -or https://helpx.adobe.com/contact/phone.html

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