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Participant
September 23, 2022
Question

ME ROBAN DINERO TODOS LOS MESES

  • September 23, 2022
  • 3 replies
  • 373 views

Todo este año me han sacado plata de mi tarjeta como si tuviera un plan vigente y no tengo ninguna cuenta con ustedes. He intentado en varias ocaciones hablar con el banco pero ellos me dicen que no pueden hacer nada y que debo comunicarme con ustedes... pero no hay forma, nadie contenta, nadie dice nada... ESTOY DESESPERADA! Que debo hacer para que no me sigan robando dinero?????

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3 replies

Peru Bob
Community Expert
Community Expert
September 23, 2022

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

LinSims
Community Expert
Community Expert
September 23, 2022

If you have no account, tell your bank that your personal information has been stolen and is being used by an unauthorized person. They should have processes in place to handle this. If this is a charge to a credit card, talk to the issuer and tell them that your credit card has been compromised. Again, they should have a process to handle this.

Community Expert
September 23, 2022

Hi @Ana26258344eaev,

You will have to contact support for resolution of this. These are peer to peer forums so no one here can help in account related matters.

Login to your account and navigate to the URL below, on the page that opens wait for a bit a chat popup should open automatically. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan