Me suspendieron la cuenta pero tengo todos los pagos

Forum|Forum|8 months ago
June 1, 2025
3 replies
263 views

hola! Me suspendieron la cuenta de Adobe pero los pagos están bien hechos, no sé cómo solucionarlo. Ya hablé con el soporte técnico y no encuentro solución.
Yo trabajo y estudio utilizando los programas

Bug

Shivangi_Gupta

Community Manager

Hi abril_9455,

Welcome to the Adobe community!
I can see there is an active subscription for CC all apps associated with your account. Please try signing out and signing back in to the Adobe account.

Let us know if you are still getting any issues while using the apps.

^Shivangi

kglad

Community Expert

check https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

John T Smith

Community Expert

What do you see for your account at https://account.adobe.com/

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

A

abril_9455Author

Participant

Hola! Ya hice todo eso.
me fui a la parte de administra plan y dice que la prueba gratis termina en 24 días. Si yo quiero cancelar la versión de prueba me quere dar de baja todo el plan.
yo estoy abonado el creative cloud todas las aplicaciones y 100GB de nube

kglad

Community Expert

what did support say?

do you have an open ticket

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