MEMBERSHIP

Hi @cengiz_9681,

We appreciate you sharing this. I checked your account details and there is no active or trial subscription associated with this email address.
Please check if you have any other email address that is being used for subscription. We can not ask for any private or confidential info here as this a public forum. 

You can always contact our support team and discuss it through a private chat session here: https://adobe.ly/4aBhQT1

Let us know if you have any questions.

Thanks,

Shivangi

before canceling per @John T Smith make sure you understand the terms,

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Account forum

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html