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C
ceyda_1125
Participant
September 5, 2025
Answered

membership

  • September 5, 2025
  • 1 reply
  • 108 views

ücretsiz denemeyi kullanmak için kart bilgilerimi kaydettim daha sonra hesap şifresi oluştururken mailimi hatalı yazdığımı fark ettim ve şifre oluşturmadan işlemi sonlandırdım. Ancak kartım bir şekilde kayıtlı kalmış ve fatura oluşturulmuş kartımdan fatura tutarı çekilmiş. bunu iptal etmek istiyorum nasıl yapabilirim 

Correct answer Jeffrey_A_Wright

Ceyda, I am sorry you continue to be blocked from reaching us. I can confirm the subscription under the account you used to post to this public discussion forum has been canceled. Please see https://adobe.ly/47AMRH7 to help you locate the cause of any unexpected charges from Adobe.

 

I would recommend you use a different device, Ceyda, as the current device is blocked from reach us. ^JW

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 5, 2025

Hi there 

 

Hope you are doing well and sorry for the trouble.

 

This is something better handled by our billing team here https://adobe.ly/4mHQKPa, click on the contact us button in the lower right corner to start the process.

 

~Amal

C
ceyda_1125Author
Participant
September 9, 2025
I tried to resolve my issue through the *Contact Us* section on Adobe
Acrobat, but I could not find a solution. Since I registered with the wrong
email address, I am unable to verify it or sign in. This situation has
caused my card information to be linked to an account I have never used,
and payments are being made.

If someone else owns the email I mistakenly entered, it means my card
details are associated with another person’s account, which is not secure.
I am looking for a different solution. I understand that this problem was
caused by my mistake, but I urgently need help from Adobe to resolve it.

I kindly request your support in canceling the subscription and ensuring my
card information is removed from the incorrect account.
Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
September 9, 2025

Ceyda, I am sorry you continue to be blocked from reaching us. I can confirm the subscription under the account you used to post to this public discussion forum has been canceled. Please see https://adobe.ly/47AMRH7 to help you locate the cause of any unexpected charges from Adobe.

 

I would recommend you use a different device, Ceyda, as the current device is blocked from reach us. ^JW

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