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Sarah25984299qbwt
Participant
December 11, 2022
Question

Membership canceled without me doing so

  • December 11, 2022
  • 1 reply
  • 819 views

I'm not sure if this is the right catergory for this but I really need help. So I got an email from adobe yesterday confirming a cancelation on my membership, which is weird considering I didn't do that. I tried to contact customer support as suggested to reinstate my account but adobe wont let you call support without an active subscription. I'm really not sure what I'm meant to do and I've got finals in my digital illustration class tomorrow, so if anyone could help I'd be really greatful.

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 11, 2022

it appears your subscription is managed by your school.

 

if that's true, contact your plan administrator.

 

if not, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from cc services>

    S
    Sarah25984299qbwtAuthor
    Participant
    December 11, 2022

    It's actually not managed by my school, I just used my school email to get the student discount. I don't think this is a scam email as my membership really is gone so either way I still need that membership back. I tried the robot but it still asked me to have an active membership, and adobe's support number said they don't take calls on weekends.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 11, 2022

    when you use the phone, does it ask for the adobe id associated with your subscription?  and, if yes, when you give that, it says no go, you have no subscription?

     

    if so, use twitter.

     

    but let me know. i've used chat to test things but i've never used the phone to test things.

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