membership gone

Question

Unfortunatly my macbook crashed and I had to buy a new one, once I had a new one i installed adobe CC but my membership was gone. Somehow I can't acces my membership. I installed CC on two devices, of which one now is gone. Could it be that, because my new macbook is the '3th' device, it doesn't show my membership. Because on the other device it does show my membership (photo).

Manan Joshi · Answer

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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