Skip to main content
M
meekska
Participant
May 31, 2020
Question

Membership has been cancelled and I don't want it to be.

  • May 31, 2020
  • 3 replies
  • 623 views

Hi,

 

I have an enterprise account via my university and due to a card expiring and me not noticing e-mails (my bad, I've been poorly), my plan was canelled on 29/5/20. All the adive I can find for updating information for billing says that under my plans section I should find a link to update payment information. However, this isn't there. If I look up that on the help pages, it has a link i can press for if I don't see the option for updating memebership. However, it takes me to Creative Cloud for Enterprise and asks me to log in again and says I don't have access to that console. I reallly want to get back in as I have a LOT of work on there and I'm keen to lose as little as possible. Can someone from support please e-mail me to try and figure this issue out ASAP? I really don't know what to do and am just going round in circles. 

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 3, 2020

Pick up the phone during normal business hours, M-F.

Adobe Support phone numbers vary by region.  Google it.

 

================
NOTE: The pandemic is still effecting many sectors. There are fewer available support agents and wait times may be longer than normal.

 

Nancy O'Shea— Product User & Community Expert
Just Shoot Me
Just Shoot Me
Legend
May 31, 2020

To add to what is above you should take this up with your school. They are in charge of the subscription and more than likely how it is paid.

M
meekskaAuthor
Participant
June 3, 2020

Hi, I am paying for it myself, the uni just allows me to buy at the student price. This was my only option as the help section is just going round and round with no resolution as I can't contact support - it's so weird. 

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 31, 2020

This is a user-to-user forum.  Fellow product users can't help with an account/billing problem. 

Since this is Enterprise and not Individual, I think you should contact your school's IT dept admin. 

 

Nancy O'Shea— Product User & Community Expert
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices