Skip to main content
C
Cristina_Lisbon
Participant
January 20, 2022
Answered

Merge 2 Adobe accounts in one

  • January 20, 2022
  • 1 reply
  • 1627 views

Hi guys. 

 

I'm having issues when downloading the Adobe Cloud app, it keeps loading over and over.

The thing is that following the steps from the forum, the Terminal is showing me restricted permissions to access the file.

 

However, I believe the issue is because I have 2 Adobe accounts. 

 

In the first account I'm paying Adobe products, and is registered with a email address A. Then the other account with no paid products has email address B.

 

The problem here cames when I'm traying to modify the email address of the no paid account with the paid account. The error message is displaying, telling me that I already have an account.

 

How can I merge both accounts in a single one? Is this something that can be solved by calling Adobe Sales department? 

 

Thanks in advance!

Cristina

    This topic has been closed for replies.
    Correct answer John T Smith

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    January 20, 2022

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices