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Participating Frequently
February 10, 2023
Question

Merge two accounts

  • February 10, 2023
  • 2 replies
  • 181 views

Hi!

I already asked via support chat but maybe I wasn't clear enough to be understood.

 

I have two Adobe accounts:

  1. <removed-kglad> (this one) where I subscribed Lightroom 1TB plan and where I keep more than 20k photos;
  2.  <removed-kglad> where I'm an Adobe Stock contributor photographer

 

I want to merge the booth accounts into one (keeping said.ts@gmail.com preferentially)

This merge will help to integrate the Adobe Stock service with the Adobe Portfolio page that I'm creating

 

Can anybody please help me?

I really appreciate any help you can provide.

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
February 10, 2023

you cannot merge plans.  you can however, cancel one account/plan and add to the remaining account.

 

because cancelling an annual plan early would trigger a penalty (if you cancelled yourself), you should let adobe support help you so you avoid that cancellation fee.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

p.p.s. these are public forums. don't post personal info here.

Participating Frequently
February 10, 2023

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