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joea81392288
joea81392288
Participant
August 31, 2017
Answered

Merge two accounts

  • August 31, 2017
  • 4 replies
  • 20741 views

Thru the years I have ended up with two Adobe Sign accounts.  Is there a way to merge the two accounts?

    Correct answer Meenakshi Negi

    Hi Joea,

    Sorry for the delay in response.

    It is not possible to merge the two accounts.

    You have to cancel one of the accounts and can keep the other one.

    For more information, you can contact support. I have sent you a private message with contact details.

    Let us know if you have any questions.

    Regards,

    Meenakshi

    4 replies

    K
    kaitlyn_2428
    Participant
    March 18, 2025

    I have a similar issue. I purchased the Adobe creative suite under the student discount, using my university email. however, Adobe is treating both my accounts (with the same email and essentially the same plan) as separate, so none of my Cloud files from my university classes appear with the account that I just purchased the discount with. both accounts have the same email. Could someone from support help me?

    mariahweyne
    mariahweyne
    Inspiring
    April 2, 2025

    I suggest you contact Adobe thru its chat.  Use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=auto 
    Open in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    G
    Gregarch
    Participant
    May 15, 2025

    ...ah that's the key

    as the Bot doesnt know what I am talking about

    ellab90790840
    ellab90790840
    Participant
    March 10, 2025

    Hi, I have the same issue, can someone from support assist in getting these aligned. 

     

    K
    Kate24687036yasj
    Participant
    June 1, 2022

    Realistically when Adobe Backend - creates 2 accounts of its own accord - shouldnt Adobe "Manage that situation"

    - 1 account with work email : Adobe Creative Cloud
    - 1 account with SAME work email : Adobe Analytics

    There's nothing one can do if the back end systems arent integrated with one another? Is this is a specialist support ticket?

      D
      Dotinretirment
      Participant
      September 24, 2025

      I have the same issue is ther a human to talk to 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 24, 2025

      https://helpx.adobe.com/enterprise/kb/transfer-assets.html

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity ManagerCorrect answer
      Community Manager
      October 25, 2017

      Hi Joea,

      Sorry for the delay in response.

      It is not possible to merge the two accounts.

      You have to cancel one of the accounts and can keep the other one.

      For more information, you can contact support. I have sent you a private message with contact details.

      Let us know if you have any questions.

      Regards,

      Meenakshi

        G
        Graham3D_
        Participant
        December 13, 2021

        I have a similar problem. I have a creative cloud account as a student. And I have just bought a subscription for Substance3D - which is under my self employed work email.

        I know I will need to switch back and forth between Substance3D and (for example) Photoshop.

        So - I have two ligitmate licenses.

        How can I have both these apps open on the same computer at the same time?

          J
          JETTFEATHERS
          Participant
          April 30, 2022

          let me know if you figure this out.  i tried out the 3D apps and now it's not allowing me to remove them because i only canceled them on one account.   

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