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Merge two accounts

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Thru the years I have ended up with two Adobe Sign accounts. Is there a way to merge the two accounts?

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Meenakshi_NegiCorrect answer

Legend

Hi Joea,

Sorry for the delay in response.

It is not possible to merge the two accounts.

You have to cancel one of the accounts and can keep the other one.

For more information, you can contact support. I have sent you a private message with contact details.

Let us know if you have any questions.

Regards,

Meenakshi

K

kaitlyn_2428

Participant

I have a similar issue. I purchased the Adobe creative suite under the student discount, using my university email. however, Adobe is treating both my accounts (with the same email and essentially the same plan) as separate, so none of my Cloud files from my university classes appear with the account that I just purchased the discount with. both accounts have the same email. Could someone from support help me?

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mariahweyne

Inspiring

I suggest you contact Adobe thru its chat. Use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=auto
Open in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

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G

Gregarch

Participant

...ah that's the key

as the Bot doesnt know what I am talking about

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ellab90790840

Participant

Hi, I have the same issue, can someone from support assist in getting these aligned.

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Kate24687036yasj

Participant

Realistically when Adobe Backend - creates 2 accounts of its own accord - shouldnt Adobe "Manage that situation"

- 1 account with work email : Adobe Creative Cloud
- 1 account with SAME work email : Adobe Analytics

There's nothing one can do if the back end systems arent integrated with one another? Is this is a specialist support ticket?

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D

Dotinretirment

Participant

I have the same issue is ther a human to talk to

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kglad

Community Expert

https://helpx.adobe.com/enterprise/kb/transfer-assets.html

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Meenakshi_NegiCorrect answer

Legend

Hi Joea,

Sorry for the delay in response.

It is not possible to merge the two accounts.

You have to cancel one of the accounts and can keep the other one.

For more information, you can contact support. I have sent you a private message with contact details.

Let us know if you have any questions.

Regards,

Meenakshi

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Graham3D_

Participant

I have a similar problem. I have a creative cloud account as a student. And I have just bought a subscription for Substance3D - which is under my self employed work email.

I know I will need to switch back and forth between Substance3D and (for example) Photoshop.

So - I have two ligitmate licenses.

How can I have both these apps open on the same computer at the same time?

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JETTFEATHERS

Participant

let me know if you figure this out. i tried out the 3D apps and now it's not allowing me to remove them because i only canceled them on one account.

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