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martin_7615
Participant
September 10, 2024
Answered

Merging two Acrobat subscriptions into one

  • September 10, 2024
  • 1 reply
  • 950 views

By mistake, instead of upgrading my Acrobat standard subscription to Acrobat pro, I ordered another subscription. So I now have two annual subscriptions 1) acrobat standrad and 2) acrobat pro. Is there any way to merge the two subscriptions?

This topic has been closed for replies.
Correct answer gupta shivangi

Uh oh! That is a tricky situation to be in. I would recommend you to contact our support team and start a private chat session here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

You can explain the situation to them and they'll assist you with the best possible solution.

Let us know if you have any questions. 

 

Thanks,

Shivangi

1 reply

R
Adobe Employee
Ravi Gour
Adobe Employee
September 11, 2024

Hi Martin,

You can try cancelling the Acrobat standard subscription and continue with Acrobat Pro subscription.

 

 

M
martin_7615Author
Participant
September 13, 2024

Hi Ravi, thanks for the message. That's what I wanted but since I have a yearly subscription paid monthly, this comes with a penalty (paying the rest of the subscription). At the same time, I don't know if in case of termination of Standard subscription, the files can be transferred under Pro subscription.

gupta shivangi
gupta shivangiCorrect answer
Legend
October 30, 2024

Uh oh! That is a tricky situation to be in. I would recommend you to contact our support team and start a private chat session here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

You can explain the situation to them and they'll assist you with the best possible solution.

Let us know if you have any questions. 

 

Thanks,

Shivangi

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