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happy_dare8205
Participant
September 16, 2026
Answered

Merhabalar

  • September 16, 2026
  • 3 replies
  • 20 views

Kredi kartı ile yıllık abone oldum. Fakat kart bilgilerini çıkardım bu sebepten aboneliğimi iptal ediyor. Ben yıllık ödedim. Neden kart bilgisi silince iptal ediliyor. 

Acil destek. 

    Correct answer Jeff_A_Wright

    Thank you for posting, @happy_dare8205.


    I apologize for any confusion while managing your subscriptions.


    I reviewed your account and can confirm that you previously had an Acrobat Premium subscription through the Google Play Store. That subscription was canceled on August 20.


    Because this subscription was purchased through Google Play, Adobe does not manage the payment method or renewal process directly. Changes to your payment information, subscription status, billing, and renewals are handled through your Google Play account.


    Please review your Google Play subscriptions and payment settings to see why the subscription was canceled and whether it can be reactivated:

    https://adobe.ly/4y3xaCI


    If you need to resume your subscription, you may be able to purchase a new Acrobat Premium subscription through Google Play.


    Please let us know if you have any additional questions, @happy_dare8205. ^JW

    3 replies

    happy_dare8205Author
    Participant
    September 16, 2026

    Merhabalar 

    Ödeme yöntemini Google hesabına eklediğim zaman Adobe üyeliğim devam edecek mi acaba. 

    Google hesabına ödeme yöntemine tekrar kredi kart bilgilerini eklesem yeterli olacak mı acaba 

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    September 16, 2026

    I appreciate the update, ​@happy_dare8205, but those are questions you will need to ask the Google Play Store who is managing the subscription.

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    September 16, 2026

    Thank you for posting, @happy_dare8205.


    I apologize for any confusion while managing your subscriptions.


    I reviewed your account and can confirm that you previously had an Acrobat Premium subscription through the Google Play Store. That subscription was canceled on August 20.


    Because this subscription was purchased through Google Play, Adobe does not manage the payment method or renewal process directly. Changes to your payment information, subscription status, billing, and renewals are handled through your Google Play account.


    Please review your Google Play subscriptions and payment settings to see why the subscription was canceled and whether it can be reactivated:

    https://adobe.ly/4y3xaCI


    If you need to resume your subscription, you may be able to purchase a new Acrobat Premium subscription through Google Play.


    Please let us know if you have any additional questions, @happy_dare8205. ^JW

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