Skip to main content
jörgr7461908
jörgr7461908
Inspiring
September 30, 2026
Question

Message displayed in my Creative Cloud Desktop App

Hi everyone!
The screenshot below shows a message displayed in my CreativeCloud Desktop app.
In the first sentence it suggests, that my credits do not expire. But then it continues, I should use them before they expire… Does this make sense to anyone of you?
On the Adobe website I can only find information on my credits being reset each month, but not being accummulated.

Thank you for your help in clearing up the confusion!

Cheers,

Jörg

    6 replies

    determined_personfbef
    Participant
    October 6, 2026

    Hi ​@jörgr7461908 

    The first sentence of the German message was inaccurate, and we're sorry for the confusion.

    Generative credits are made available each month for eligible generative AI features in Creative Cloud, and unused credits don't roll over to the next month, as the FAQ Jeff shared explains. The message was meant to remind you to use your remaining credits before they expire.


    This message is no longer running, so you shouldn't see it when you open the app anymore. If we show a reminder like this again, we'll correct the wording first.
     

    I also hear your feedback that you'd prefer unused credits to carry over, and I'll pass it along to the team.

    Thanks ​@Jeff_A_Wright ​ ​@kglad for your support here
     

    Thanks
    Leneesh Pokala
    Product Manager, Creative Cloud Desktop 

    Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 30, 2026

      is this about stock or firefly or ps or something else?

      Translate
        jörgr7461908
        jörgr7461908Author
        Inspiring
        September 30, 2026

        Hi, I understand it is about generative credits. 

        Translate
        Jeff_A_Wright
        Community Manager
        Jeff_A_WrightCommunity Manager
        Community Manager
        September 30, 2026

        Thank you for the update ​@jörgr7461908, and thanks to  ​@kglad for helping identify that this is related to generative credits.

         

        I understand how confusing and concerning this message can be, especially when your account shows available credits but the Creative Cloud Desktop app indicates they may expire.

         

        I am not seeing anything indicating a problem with your available credits or entitlements, so I'd like to better understand what triggered the message.

        Could you let us know:

        • When did this message first begin appearing?
        • Is it shown every time you open the Creative Cloud Desktop app, or only occasionally?
        • Have you recently changed plans, renewed a subscription, or added Adobe Stock?
        • Have you already tried signing out of the Creative Cloud Desktop app and signing back in?
        • Have you updated or reinstalled the Creative Cloud Desktop app since noticing the message?
        • Does the same message appear on more than one device?

         

        Please update the discussion with any additional details, and we'd be happy to take another look.

        Translate
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices