Message saying Trial Over Please Subscribe when I've subscribed monthly for years and am current

Question

Hello. I've been using Adobe and Adobe Pro for many, many years. My account is current, however recently, I am unable to edit any PDFs. I continue to get a message saying my trial period is over and I need to subscribe! Can anyone assist with this matter? Thank you in advance.

John T Smith · Answer

1st, there is no such thing as Adobe Pro... I will guess you mean Acrobat

2nd, Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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