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Answered

Mexico's IVA (VAT)

Forum|Forum|5 years ago
September 1, 2020
3 replies
1794 views

I've received a message stating that starting this month (Sep 2020), Abode will charge 16% of IVA (VAT) per order of the Mexican Government; in order to make this tax creditable, I will need the fiscal invoice, SAT (Mexican IRS) certified, will it be provided by Adobe?

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Correct answer John T Smith

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

E

edgarhr

Participant

Hi OP,

I'm also wondering about how to obtain an invoice that includes my RFC (VAT#) since adobe's billing platform rejects the format.

Did you ever get a definite answer from Adobe? I find their support hours somewhat limited.

A

Aida R

Participant

Did you get an answer about this? How to include the RFC? Thank you

C

cbalttoAuthor

Participant

Not really, their argument is that they have no legal entity in Mexico, but curiously they are charging Mexican VAT, I think we sould have to report to SAT (Mexican IRS) and also to Profeco.

John T Smith

Community Expert

>general interest of all Adobe Mexican users

True... so when you get the information from Adobe (which this is not) post the information back here

John T Smith

Correct answer

Community Expert

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

C

cbalttoAuthor

Participant

John,

I do consider the topic of the general interest of all Adobe Mexican users, because this TAX requirement is brand new, that's why I post in the forum. I will also contact support, per your recommendation, thank you.

thatsmauri

Community Expert

Unfortunately, the Customer Support is the only way to get help.

See also: Find and print your Adobe invoice

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