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Participant
November 6, 2020
Question

Microsoft plan change

  • November 6, 2020
  • 2 replies
  • 251 views

Everytime I try to change my plan it tells me to change my plan with Microsoft but when I go there i can't find the option. Help please?

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2 replies

John T Smith
Community Expert
Community Expert
November 8, 2020

I think you need to talk to support

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

John T Smith
Community Expert
Community Expert
November 6, 2020

This is an Adobe forum... Just what are you trying to change?

 

What do you have that is Adobe? Log-in to your account and click this link https://account.adobe.com/products

Participant
November 8, 2020

I have light room & photoshop express.

im wanting to change my plan to light room classic & photoshop