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Dan Taché DMD
Participant
May 22, 2021
Question

Miscellaneous charges

  • May 22, 2021
  • 1 reply
  • 193 views

I am having miscellaneous and recurring charges from Adobe seemingly not associated with the products that I am using, namely Photoshop and Adobe Acrobat DC...the amounts being charged are not the amounts clearly listed in My Account.  Can anyone make suggestions?

 

Moved from Using the Community (which is about the forums) to the correct forum... Mod
To ask in the forum for your program please start at https://community.adobe.com/

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
May 22, 2021

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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