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Participant
June 30, 2026
Question

Misleading the user, system interface deception

  • June 30, 2026
  • 0 replies
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Adobe Acrobat had offered me a free trial, but when I accepted it, 478.80 TL was charged from my card. It is very unpleasant that the user interface misleads customers in this way. Even so, I let it go this time and did not reach out to you. Now I want to cancel so that it won’t renew again, but it says that an early cancellation fee of 2,633.40 TL will be charged for the annual commitment. When I go to the “Manage Commitment” section, it says Annual Plan, Prepaid. I did not select any of these myself; all I wanted was to accept the free trial offer, and even then, the money was withdrawn immediately. Because the system misleads the user, I should not be forced to pay this money or be obliged to use this application for a year. Please resolve this grievance. I request that the subscription on my account, be terminated free of charge.