Missed subscription renewal

Forum|Forum|1 day ago
July 15, 2026
1 reply
15 views

Hi, I missed the subscription renewal and today I was charged a larger amount - 80 euros instead of 36 euros. Is it still possible to cancel the subscription?

Jeff_A_Wright

Community Manager

Thank you for posting, KrisFlo.

I apologize for any problems you have encountered managing your discounted subscription.

You can still use the steps listed at https://adobe.ly/4pnNNW1 if you want to renew your subscription at the discounted rate. The discounted rate will apply to your next payment.

If you would like to proceed with canceling your subscription, KrisFlo, please see https://adobe.ly/3QVyjvZ for instructions on completing the self-cancel process.

For more information about the cancellation and refund process, see https://adobe.ly/4579aSe.

Please update this public discussion thread if you have any additional questions, KrisFlo. ^JW

K

KrisFloAuthor

Participant

You can still use the steps listed at https://adobe.ly/4pnNNW1 if you want to renew your subscription at the discounted rate. The discounted rate will apply to your next payment.

I am not a student.

If you would like to proceed with canceling your subscription, KrisFlo, please see https://adobe.ly/3QVyjvZ for instructions on completing the self-cancel process.

I don't want to pay a 440 euro cancellation fee!!!

I'm very disappointed with the entire service... During my year of using the Pro plan, I had: a month of struggling with Premiere Pro after an update, which stopped working normally and made it impossible to work in. InDesign, which started closing itself after one of the updates... Now I have a subscription problem. Not to mention the website working properly when I want to switch to my region…..

You people just know how to ruin people's moods.

Jeff_A_Wright

Community Manager

I appreciate the update, and I'm sorry you had problems using the service.

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your commitment, @KrisFlo.

No actions will be taken on your account from this public discussion thread, @KrisFlo, so use a different device to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen if you are unable to reach anyone or are redirected to this forum.

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