Missing purchase

Hi Jordan,

#1 The Photography Plan is totally separate from your school's plan.  It's offered only to individuals because it's a deeply discounted bundle for about $10/month. 

#2 Your University's Creative Cloud plan is an Enterprise plan handled by your school's IT dept.  Only they can grant you access to their services.

#3 With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm you have an Active Photography Plan and your payment details are correct.

https://account.adobe.com/plans

#4 Log-out and Log-in:

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your personal ID and password.

Post back if you still need help.

To contact your administrator, you will have to get in touch with your IT dept. See if the following article helps you

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

-Manan

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan