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Participant
January 12, 2025
Question

Misspelled email

  • January 12, 2025
  • 1 reply
  • 156 views

I have just made an account, I did not even make a password, but already paid. I misspelled my email so now I m locked out and I assume adobe will charge me. Please help. I cannot change the email, I cannot verify it because it doesnt exist. There is no password. Will adobe charge me or not as the account wasn't verified/activated? I created a different account just for this to be solved

1 reply

kglad
Community Expert
Community Expert
January 12, 2025

see if you can change your email, https://helpx.adobe.com/x-productkb/global/fix-error-adobe-id-email-change.html?linkId=100000270140100

 

if not, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Participant
January 12, 2025

I cannot sign in so I wil contact support. Thanks

kglad
Community Expert
Community Expert
January 12, 2025

understood.  keep us updated.