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Per28787569je8q
Participant
April 11, 2023
Answered

Mistaken payments

  • April 11, 2023
  • 3 replies
  • 240 views

Hi!

I started a free trial of Adobe InDesign in September last year, and I never managed to install it on my computer. When logging in to my account to end the plan, I found that there was no way to end it (I doublecheked many times). I thought this had to do with me never managing to get started, so that there was no plan to end. But now I saw in my bank account that there have been monthly payments to Adobe since then, even though I have not had an active plan! This is a complete mistake which needs to be corrected. This forum is probably not the right place for this issue, but I have looking all over Adobe's website for ways of contacting them, and I have found none. Could anyone let me know how to contact Adobe about this?

All the best

Per

This topic has been closed for replies.
Correct answer Peru Bob

For the benefit of others reading this, here is how to contact Adobe:

 

(Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.)
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 11, 2023

<moved from cc services>

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
April 11, 2023

For the benefit of others reading this, here is how to contact Adobe:

 

(Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.)
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

P
Per28787569je8qAuthor
Participant
April 11, 2023

I finally found a way to contact Adobe by phone, and this issue is now solved. I cannot see how to delete my post. But it solved, any way.

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