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Participant
June 14, 2022
Question

Mode de paiement périmé

  • June 14, 2022
  • 2 replies
  • 494 views

Bonjour à tous,

En tant qu'étudiant, j'ai été amené à utilisé la suite Adobe pendant 1 mois. Toutefois je souhaite résilier mon abonnement. Cependant, comme mon mode de paiement est expiré (ma carte bancaire n'est plus valide), Adobe me force à mettre à jour mon mode de paiement pour me prélever mon 2ème mois d'abonnement (ce que je ne veux pas). Avez-vous une solution ? 

Merci d'avance.

This topic has been closed for replies.

2 replies

Participant
June 14, 2022

Je vous remercie mais je ne trouve aucun moyen de contacter le service client

John T Smith
Community Expert
Community Expert
June 14, 2022

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Participant
June 14, 2022

Le problème a été résolu. Merci pour votre patience.

Kanikas
Legend
June 14, 2022

Hi there, 

 

We're sorry about that. I would suggest you kindly get in touch with our support team here:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Our team will be able to resolve this for you. 

 

Hope that helps! 

 

Thanks 

Kanika