Modifification du plan sans accord (!)

Forum|Forum|1 year ago
January 23, 2025
3 replies
612 views

Bonjour Communauté,

Que faire lorsque le support adobe ne rappelle pas / ne se manifeste pas ?

J'ai échangé longuement via le chat en début de mois, le support a conclu en indiquant qu'un "expert" me contacterait.
Banco.

Pourtant, après 2 relances écrites, nada, j'attends toujours.

On est peu de chose...

Merci

gupta shivangi

Legend

Hi @chaw,

We appreciate you reaching out. I checked your account details and I found that you have an active subscription for CC all apps, however, it is not a student teacher license.
Could check where do you see that you have a student teacher's subscription?

Looking forward to your reply.

^Shivangi

chawAuthor

Participating Frequently

Hello Shivangi,

Thank you for your support.
I have attached several screenshots:

my initial plan (in december)
an email I received on 1 January (I thought it was a mistake !) telling me that my student period was over (?). Which was never requested. Nor was it ever indicated.

Hope I will help et solve the issue.

Jeffrey_A_Wright

Legend

Chaw, sorry for the difficulties you have encountered managing your plans. I am showing that support case ADB-38017791-R6W3 is still active. Please use the steps in https://adobe.ly/4hIZsK4 to review and provide any comments about your active support case, Chaw. ^JW

chawAuthor

Participating Frequently

Hello Kglad,

Thank you for your comment.I've had a CC 100Go plan for about 10 years, with no problems, and it suits me fine. Since January, I don't understand why they switched me to the student plan (!!). I can understand that there was a mistake, I'm just asking for my plan and rate to be restored + the refund of the overcharged.
But no explanation and no reply.

Thank you for your mediation