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Participant
January 16, 2024
Question

Money

  • January 16, 2024
  • 4 replies
  • 135 views

I was canceled to my plan but I couldn't able get back my money 

This topic has been closed for replies.

4 replies

Peru Bob
Community Expert
Community Expert
January 16, 2024

If properly canceled, it can take 7-10 business days for a refund to be issued.

Abambo
Community Expert
Community Expert
January 16, 2024

Refunds, if warrented, take seven to ten working days to process.

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
Community Expert
January 16, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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kglad
Community Expert
Community Expert
January 16, 2024

contact adobe support.  we can't check your account from the forums.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.