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Ninap310
Participant
July 12, 2020
Question

MONEY REFUND

  • July 12, 2020
  • 2 replies
  • 189 views

Hello, 

 

I have canceled my subscription before my free trial ended and you still keep trying to charge me for something I have canceled. 

Today I was charged and I am requesting a money Refund asap as this is not fair. 

What is the point of cancellation option if you will charge me anyway. 
Tried to send lot of emails, messages, however no answer and support. Unacceptable! 

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 12, 2020

    Moved to the accounts forum.

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    July 12, 2020

    Hello,

    Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
    https://helpx.adobe.com/contact.html
    Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
    Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y

    -Manan

    -Manan
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