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K
KİNGPLAYER33519247z42x
Participant
November 10, 2023
Question

money was debited from my card

  • November 10, 2023
  • 2 replies
  • 115 views

Hello, on November 6, at 20.20, 274.99 Turkish liras were debited from my card. I talked to my bank and they said that the money was transferred to Adobe, but I cannot reach the support services. I could not find their e-mail address. I am a Turk. I cannot reach Adobe. Please refund my money.

    This topic has been closed for replies.

    2 replies

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    November 16, 2023

    Hi there, 

    We don't see any active susbcription under the ID that you are using with this community. We hope you were able to cancel the subscription and get a refund. If your issue is still not resolved, do let us know.

     

    Thanks

    Kanika

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 10, 2023

    https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

     

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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