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bpk101
bpk101
Inspiring
October 20, 2023
Question

Monthly charges don't add up

  • October 20, 2023
  • 2 replies
  • 286 views

I recently recieved an email saying:

 

The price of Creative Cloud All Apps 100GB is increasing, changing from £43.32/month to £56.98/month (inclusive of applicable taxes/VAT/GST) on your next renewal date. 

 

However i'm currently paying £51.98/month not £43.32/month as stated above. When i tried to ask the virtual assistant for help they gave me this information about my account (before promptly cutting me off):

 

Here are the details linked to your account:

Creative Cloud Indiv (active)

Creative Cloud All Apps 100GB (active)

 

What is 'Creative Cloud Indiv' and does the additional £8.66 relate to this? I only signed up to one service as far as i know. 

    This topic has been closed for replies.

    2 replies

    gupta shivangi
    gupta shivangi
    Legend
    October 20, 2023

    Hi @bpk101,

    Please avoid sharing any account related confidential info here. This is a public forum.

    We hope you get your issue sorted out. Let us know if you have any questions.

    Regards,

    Shivangi 

    bpk101
    bpk101Author
    Inspiring
    October 20, 2023

    What would be deemed confidential in the info i shared? The price is universal (unless it isn't?!)

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 20, 2023

    i didn't (and don't) see personal information.  if i had, i would have removed it.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 20, 2023

    cc indiv is the cc individual plan.

     

    continue your conversation with adobe support, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

    bpk101
    bpk101Author
    Inspiring
    October 20, 2023

    How do i contact Adobe Support that isn't via that live chat platform? Is there an email address?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 20, 2023

    no email. there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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