Monthly payment

Forum|Forum|4 years ago
February 13, 2022
2 replies
181 views

I installed the Adobe app last month and paid first monthly payment on 10th January 2022, then the Adobe picked up 10th February 2022 from my account but I can't use the app and there is BUT NOW icon when I want to open it.

Troubleshooting

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S

Sahereh23138355k3shAuthor

Participant

It sorted out. Thanks

kglad

Community Expert

you're welcome.

kglad

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then, if your account shows a subscription, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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