Motherboard failure and installation of CS6 on HD into new desktop

Forum|Forum|5 years ago
June 6, 2020
1 reply
532 views

Hello,

I own a CS6 Design and Web Premium, which was an upgrade that I bought to go from 5.5 in Dec of 2013. My motherboard failed on my PC so pulled the hardrive and tried using it as a slave on my new computer. I went to install with the Serial # and it is asking me for the 5.5 serial which I do not have.
My CS6 upgrade is registered with Adobe as I purchased it directly from them and downloaded it. But my CS5.5 that was on my hard drive was never registered, of course I deleted CS5.5 after the CS6 installation as back then HD space was at a premium.
Any help in this regard would be greatly appreciated.

Thank you, Bob

This topic has been closed for replies.

Nancy OShea

Community Expert

If you never registered your qualifying product, or kept the serial number in a safe place, I'm afraid you are SOL.

If you kept the HD, can't you run existing software from that drive?

Nancy O'Shea— Product User & Community Expert

T

TAJavelinAuthor

Participant

No, it doesn't recognize my new computer. I initially tried running it off
my old hard drive. I was hoping some guru could tell me if the 5.5 serial
number is hidden in some registration file in my old pc hard drive.
SOL I suppose.

John T Smith

Community Expert

Lost information https://community.adobe.com/t5/Premiere-Pro/Find-serial-number-without-Adpbe-ID/td-p/7769446
- page has links to programs to find an installed serial number in Mac or Windows
- when you find your serial number(s) write them down and put in a desk drawer

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