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WarrenS10179765
WarrenS10179765
Participant
December 15, 2022
Answered

Move Acc to new country

Hi I've relocated to a different country and want to move my account for payment to the new country. Seems this may not be possible. Has anyone managed to do this?

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Rashmi27002770wxveCorrect answer
Community Manager
December 15, 2022

Hi there,

 

Thank you for writing in to us. Happy to help!

 

We have checked your account and we see that you have an active Photography subscription under the email address associated with the community.

 

Please follow the link below which has the steps on how to change the billing details while you have changed the country. Also, scroll to the bottom of the page to see how to change the billing details when you have an active subscription.

https://helpx.adobe.com/in/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

Since, this is a community forum and we will not be able to discuss any account related issues, we are happy to share the link that can help you to connect with the Adobe Customer support via chat or on the phone in case you face any challenge while making the changes.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

 

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 15, 2022

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

 

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

 

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

 

 

change currency - https://forums.adobe.com/thread/1999694

 

 

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

 

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

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    Community Manager
    Rashmi27002770wxveCommunity ManagerCorrect answer
    Community Manager
    December 15, 2022

    Hi there,

     

    Thank you for writing in to us. Happy to help!

     

    We have checked your account and we see that you have an active Photography subscription under the email address associated with the community.

     

    Please follow the link below which has the steps on how to change the billing details while you have changed the country. Also, scroll to the bottom of the page to see how to change the billing details when you have an active subscription.

    https://helpx.adobe.com/in/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

     

    Since, this is a community forum and we will not be able to discuss any account related issues, we are happy to share the link that can help you to connect with the Adobe Customer support via chat or on the phone in case you face any challenge while making the changes.

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Sincerely,

    Rashmi Swain

     

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