Mr Nurain Bashiru

4 replies
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I cancelled my free trial subsciption sometime back and apparently i had network issues so the cancellation didn’t go through. I only got to know yesterday that i had been debited of UDS 35.99. I want a refund?

M

Manan JoshiCorrect answer

Community Expert

Refunds are made if the cancellation is done within 14 days. See the following article for more details

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

You may contact Adobe Support to see if they can do something for you

-Manan

M

Manan Joshi

Correct answer

Community Expert

Refunds are made if the cancellation is done within 14 days. See the following article for more details

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

You may contact Adobe Support to see if they can do something for you

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-Manan

T

talented_criticcaaeAuthor

Participant

Is there a way to contact them from Ghana?

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ShivangiGupta

Community Manager

Hi @talented_criticcaae
I confirm that Adobe has initiated a refund yesterday after you cancelled your plan. It usually takes 12-14 days for the amount to get processed.

I hope it helps.

^Shivangi

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^Shivangi

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