Mr Nurain Bashiru

Forum|Forum|5 days ago
August 7, 2026
4 replies
16 views

I cancelled my free trial subsciption sometime back and apparently i had network issues so the cancellation didn’t go through. I only got to know yesterday that i had been debited of UDS 35.99. I want a refund?

Correct answer Manan Joshi

Refunds are made if the cancellation is done within 14 days. See the following article for more details

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

You may contact Adobe Support to see if they can do something for you

M

Manan Joshi

Correct answer

Community Expert

Refunds are made if the cancellation is done within 14 days. See the following article for more details

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

You may contact Adobe Support to see if they can do something for you

-Manan

T

talented_criticcaaeAuthor

Participant

Is there a way to contact them from Ghana?

ShivangiGupta

Community Manager

Hi @talented_criticcaae
I confirm that Adobe has initiated a refund yesterday after you cancelled your plan. It usually takes 12-14 days for the amount to get processed.

I hope it helps.

^Shivangi

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.