Multiple accounts help

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I would like guidance as to how I cancel one of my two adobe accounts, as I would like to consolidate the number of log in parameters. Thanks, Mark.

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Nancy OShea

Community Expert

Adobe does not directly support merging or combining two separate Adobe accounts, as each email address is treated as a distinct identity with its own subscriptions, cloud storage, and assets. To consolidate, you must manually cancel the subscription on one account, transfer files, and potentially purchase a new plan on the preferred account.

Alternative (Profiles): If you have a business and personal account, you can use the "profile chooser" to switch between them, but they remain separate.

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Nancy O'Shea— Product User & Community Expert

alton_8330

Participating Frequently

I just went through all that. I didn’t realize I had opened a second account maybe 10 years ago and it was blocking my Adobe Stock contributor account. Basically I had to find all my Adobe IDs (email addresses) and I found the iCloud ID that I didn’t know I had. Then I went to chat and had to tell it what I wanted several times before it connected me to a human. The human couldn’t understand several times, and kept calling my cellphone which was on a lower floor of the house. After getting hung up on by two agents I found a third who did as I asked even though he tried to call without telling me. I never did answer the phone. He just went ahead and cancelled what was in the account, first, and then cancelled the account.

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