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Participant
Aug 18, 2026 11:26 PM UTC
Question

Multiple Business profiles wont let me access adobe sign

It appears I have multiple business profiles under the same company.
I already had a Pro subscription and the I think my work wanted to migrate everyone to adobe sign so now I have a seperate profile for that.
one profile named CompanyName  and one named CompanyName.AdobeSign.

When I manage the CompanyName.AdobeSign account, it says I have access to AdobeSign, but when I try to go it it seems to automatically think I’m still the other profile and say I don’t have access, I never get the chance to choose the AdobeSign profile.

How can I fix this?

    1 reply

    kglad
    Community Expert
    Community Expert
    Aug 18, 2026 11:28 PM UTC

    sign out of the cc desktop app and than sign back in choosing the desired profile.

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