Multiple Issues With Plan Cancellation

Forum|Forum|4 years ago
July 7, 2022
1 reply
96 views

So, multiple issues back to back.

I have just created an account for a free trial of After Effects, set the password, downloaded Creative Cloud and went to download After Effects.

It turns out After Effects is way too big for my computer at this moment, so I went to cancel the plan.

It's asking me for the password. I imediately forgot whatever password I threw together for it. I went to click forgotten password, and realize that I mistyped in the email address.

So I'm currently logged into my account, but without the password I'm unable to cancel the plan.

Any suggestions?

This topic has been closed for replies.

G

Gary251599364ek2Author

Participant

Nevermind. Luckily the email I used was available, so I made a new email acc to receive the forgotten password prompt.

kglad

Community Expert

and to cancel: https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

make sure this is completed and you save all proof that you cancelled within the trial period. if you have any trouble cancelling on your own, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

and save the conversation for proof you cancelled.

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