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Participant
November 9, 2021
Question

Multiple profiles - same email id - different account - cloud documents not accessible

  • November 9, 2021
  • 1 reply
  • 154 views

I am not able to find my illustrator documents saved in the cloud after creating 2 different profiles with same email id. 

How do i synch the files from the older profile to the new existing profile?

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    1 reply

    kglad
    Community Expert
    Community Expert
    November 10, 2021

    i'm not sure how your profile is relevant to documents/subscriptions etc.  your adobe id determines those things.