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fgaruti
Participant
October 2, 2026
Answered

My 83 year old father wants to cancel his Adobe CC subscription but can’t access the account because he doesn’t have the 2 factor email or phone number anymore

  • October 2, 2026
  • 1 reply
  • 10 views

He has lost access to the e-mail he used, and also that phone number for SMS. So whenever he attempts to login, the 2FA won’t let him login, and he cannot use CC or cancel his subscription. 

    Correct answer John T Smith

    Without the email or phone number I have no idea what he should do, and I don’t know if support will be able to help… but here is how he (not you for him) may contact support

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

    My thought is he MAY need to cancel his credit card to stop the payments… and tell his card company NOT to transfer the payment to a new/different number

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    October 2, 2026

    Without the email or phone number I have no idea what he should do, and I don’t know if support will be able to help… but here is how he (not you for him) may contact support

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

    My thought is he MAY need to cancel his credit card to stop the payments… and tell his card company NOT to transfer the payment to a new/different number

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