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lzhhxww@gmail.com
Participant
June 24, 2026
Open for Voting

My account cannot make payments; it works for the first time but fails the second

  • June 24, 2026
  • 3 replies
  • 31 views

My account cannot make payments; it works for the first time but fails the second
 

    3 replies

    YOLKY
    Participating Frequently
    June 28, 2026

    dont make it
    Adobe allowed to deny access to a service that I have already paid for without issuing a refund to the customer
    If Adobe is providing the service, then reactivate my purchased account. If not, then refund me.
    if Adobe neither provide the service nor issue a refund, who is committing fraud?
    ADB-45890964-X6J2 - Cancelled due to "Fraudulent Account"

    kglad
    Community Expert
    Community Expert
    June 28, 2026

    @YOLKY 

     

    your subscription was cancelled because of a fraudulent account?

    YOLKY
    Participating Frequently
    June 28, 2026

    Ya, But for any reason, Adobe is obligated to refund customers when it discontinues service. Instead, Adobe silently steals customer money and fails to provide service.

    kglad
    Community Expert
    Community Expert
    June 28, 2026

    @lzhhxww@gmail.com 

     

    check your account to see if there’s a payment problem, https://account.adobe.com

     

    if so, use https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html to fix it.

    June 27, 2026