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Lukasz383985885ig0
Lukasz383985885ig0
Participant
May 20, 2026
Question

My account has been stolen

  • May 20, 2026
  • 2 replies
  • 27 views

Hello Adobe Support Team and Community,

My Adobe Stock account has been compromised. I received an email notifying me that the email address associated with my account had been changed without my authorization.

Since then, I am no longer able to access my account. I tried contacting the online support agent, but they were unable to locate my account using either my original email address or the new one that was set by the attacker.

In addition, an unauthorized subscription to Adobe Creative Cloud Pro was purchased using my credit card. I have already blocked my card through my bank to prevent further charges.

I have already reported this incident to law enforcement authorities.

I still have proof of ownership of the account, including invoices, billing statements, and purchase history linked to my original account.

Could someone from Adobe please advise me on the correct escalation path to recover my account and cancel any unauthorized subscriptions? I urgently need help restoring access and securing my account.

Thank you in advance.

 

    2 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity Manager
    Community Manager
    May 20, 2026

    Hi ​@Lukasz383985885ig0,

    Sorry about the trouble.

    I looked into your account info and I could only find a team’s license associated with it. If you do not have access to your account right now, did you try the account recovery options listed here?https://helpx.adobe.com/account/individual/sign-in-and-security/security-and-recovery/cant-sign-in-to-adobe-account.html

     

    Let us know if this helps.

     

     ^Shivangi

    ^Shivangi
    Lukasz383985885ig0
    Lukasz383985885ig0Author
    Participant
    May 21, 2026

    Yes, I already tried the account recovery methods listed there, but unfortunately none of them worked.

    I should also mention that I am writing from a different Adobe account than the one that was compromised.

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity Manager
    Community Manager
    May 21, 2026

    I see! Since this is a public forum, we can not discuss more of any confidential information here. I’d recommend speaking with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

    They’ll provide you the best suited solution.

     

    I hope it helps.

     

    ^Shivangi

    ^Shivangi
    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    May 20, 2026

    Hi ​@Lukasz383985885ig0 sorry to hear about this. However, these are peer to peer forums not official Adobe help, so it is better you get in touch with Adobe folks using the channels you used before.

    -Manan
    Lukasz383985885ig0
    Lukasz383985885ig0Author
    Participant
    May 21, 2026

    You mentioned contacting Adobe through the channels I used before — could you please clarify which channels you mean exactly? I have already contacted online support, but they were unable to locate the compromised account.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 21, 2026

    you can use chat and social media to contact adobe support.

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