My account has disappeared. I can't access anything, but you're still charging me monthly!

Question

GIVE ME ACCESS TO MY ACCOUNT AND MY CREDITS OR STOP CHARGING MY CARD NOW![Priofanity removed by moderator.]Please see here:

Jeff_A_Wright · Accepted Answer

Thank you for posting to this public discussion forum, @leelevan.

I can confirm that you do have an active Stock subscription, and only 1 credit was currently allocated to your account.

I am sorry this has occured, and I am sure it is very frustrating, @leelevan. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you review and restore any missing credits.

I don’t see any records of any previous attempts to reach us, @leelevan, so please use a different device to contact us, if you are unable to reach anyone or are redirected to this public discussion forum.

Please update this public discussion thread if you have any additional questions, @leelevan.

Kevin Stohlmeyer · Answer

​@leelevanplease check to make sure you are logging in with the correct email address or social media account. Otherwise you will need to contact Customer Service - this is a user-to-user forum and we cannot assist with account details.https://helpx.adobe.com/contact.htmland click the chat icon bottom right.

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