My account has the wrong email, so I can't cancel, and can't reach anyone at adobe

Question

My account is linked to the wrong email address, so I can't cancel my subscription. There doesn't seem to be chat or email support to actually reach anyone, and nobody picks up the phone either.

Am I going to get scammed every month for this? Is my only option to cancel my credit card to avoid being overcharged?

John T Smith · Answer

Be sure to remain signed in with your Adobe ID before accessing the support link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the support link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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