My account is on hold

Question

Hello team, my account is on hold. but i need to cancel the subscription i am trying to do it but i can't find the buttom to do it, i  also tried to reach out to c. service but the IA says that they are out of service, how can i do it?

Jeffrey_A_Wright · Accepted Answer

Carlos, I am sorry that you did not find value in your use of Acrobat. The account is on hold because there was a problem with the previous payment method that you submitted. You can use the steps listed in https://adobe.ly/4j5a8Dh to update your account and pay for the services that have been rendered.

Please see https://adobe.ly/4jOAqdZ for additional details on the cancellation process. ^JW

kglad · Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

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