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April 18, 2014
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My account links to Spain, but Im now in Belgium so I cant buy online from here. Its absurd.

  • April 18, 2014
  • 1 reply
  • 439 views

Seems I menitoned Spain when I opened my account with Adobe. But Now Im in Belgium so Adobe tells me I cant buy/download software unless I have a Adobe ID for Belgium. Which means creating another email address just for this. Which Im not bothered to do, really.

When I click on Change the country, they say: ask the customer service for it". And customer service clicking takes me to the forums, unless I want to pay international calling rates to hopefuly reach some human being working at Adobe. So here I am, talking alone.

This is absurd. I need the software now and I really wonder why our phisicall locaton matters to the point of blocking a purchase, in the age of internet.

I am alos extremely dissapointed with customer service at adobe.

Des anyone have any idea of how to go about this?

Thanks,

M.


    This topic has been closed for replies.
    Correct answer Garima_J

    Hi bitannoid ,

    Welcome to Adobe Forums .

    You can follow the below mentioned link to Change the Country-

    http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

    Or you can also follow the link mentioned below to contact us -

    http://www.adobe.com/support/download-install/supportinfo/

    Thanks

    Garima

    1 reply

    Garima_J
    Garima_JCorrect answer
    Participating Frequently
    April 18, 2014

    Hi bitannoid ,

    Welcome to Adobe Forums .

    You can follow the below mentioned link to Change the Country-

    http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

    Or you can also follow the link mentioned below to contact us -

    http://www.adobe.com/support/download-install/supportinfo/

    Thanks

    Garima