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Pablo5EE9
Participant
September 26, 2020
Question

My account looks like trial

  • September 26, 2020
  • 2 replies
  • 235 views
I bought and keep paying every month, for about two years,  the Creative Cloud for Students pack, and when I open it today, it appears like I just going to start a trial to buy the product. Why is this happening? Why the account looks like I never pay? 
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2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 28, 2020

Pablo, to add to Manan's response, there is no Creative Cloud membership currently associated with the e-mail you used to post this public discussion forum.  Please verify with whoever you bought the Creative Cloud for Students membership from, that you are using the correct e-mail address to sign in.

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    September 26, 2020

    Try the steps mentioned in the following link
    https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
    If it doesn't work, then you need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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