warm_Beekeeper8334

Participant

Question

My acrobat will not show my subscription

Forum|Forum|11 months ago
May 22, 2025
1 reply
193 views

When I log in, my account shows a "free version" although I paid for my subscription in April. I canceled the subscription afterwards but I should have access until April 2026. When I log in on safari, I see the subscription benefits, but when I go to the app, it doesn't show.

Community Expert

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

IF your account shows an active subscription and the above fails to help:

proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location