My Adobe account has been stuck in “Your account is undergoing some maintenance” for over a week and I cannot sign in.

Hello. I need help from an Adobe staff member with my main Adobe account.

My main Adobe account has been completely inaccessible for more than a week. Every time I try to sign in, Adobe displays the message: “Your account is undergoing some maintenance. We apologize for the inconvenience, your account will be available again soon. Please try again later.”

This is not a browser, password, or computer issue. I have tried signing in on multiple computers and the same message appears everywhere. I also used Adobe's “Find your account” recovery process. Adobe successfully finds and identifies my Personal Account, but after I click Continue, I immediately receive the same “account is undergoing some maintenance” message.

Because of this account issue, I cannot use Photoshop or Illustrator. I have already waited for more than a week, so this does not appear to be temporary maintenance.

I also tried contacting Adobe Customer Care, but the support system requires me to sign in to the affected account before it will connect me to an advisor. I obviously cannot do that because this is exactly the account that Adobe will not allow me to access.

I am posting this message from a different Adobe account only because my main account is inaccessible.

Could an Adobe employee or Community Manager please escalate this to the appropriate account support team and have the maintenance/lock status on my main account investigated?

I can provide the email address of the affected account and any information necessary to verify ownership privately. For security reasons, I will not post account details publicly.

Thank you.