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MilindaSrimal
Participant
August 27, 2025
Pregunta

My Adobe account has been suspended

  • August 27, 2025
  • 1 respuesta
  • 310 visualizaciones

My Adobe account has been suspended. This is because the subscription hasn't been paid for several months. Although I've now added funds and tried to pay using the same card I used previously, I'm unable to complete the payment, and an error keeps appearing

1 respuesta

M
MilindaSrimalAutor
Participant
August 27, 2025

When I called the bank, they said there was no issue from their end.

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 27, 2025

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
August 27, 2025

Hi @MilindaSrimal,

We appreciate you reaching out. I looked into your account details and found that the your Adobe Photoshop subscription has been cancelled. You will need to purchase the plan again to use the product.

You can refer to this article to choose the plan: https://adobe.ly/4mDKeZV

Let me know if you have any questions.

^Shivangi

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